Last spring, when the San Francisco Public Library closed its doors after the first statewide pandemic shelter-at-home order, librarian Lisa Fagundes started a new job. She, along with 20,000 other city and state workers, was redeployed to contact tracing duty.

Instead of answering questions about e-books and the library’s sci-fi collection, she called people exposed to COVID-19 and answered their questions about symptoms, testing and quarantine. KQED profiled Lisa last May about the job switch, and also asked her to begin keeping an audio diary about her experience. Read more...