Skills Sharing Collaborative

Project Description

This Skill Sharing Collaborative is an initiative with support and contributions from community-based organizations (CBO’s), UPIEA training specialists, and SFDPH. The purpose of these modules is to create a continued learning mechanism for UPIEA staff and local community experts, who represent the unique needs and perspectives of the different communities impacted by COVID-19.  With a focus on capacity-building, knowledge transfer, and cultural humility, the aim is to share best practices of interpersonal interviewing techniques to the broader community of Contact Tracers (CT) and Case Investigators (CI).


To provide practical and tailored guidance to the overall CT/CI model on best practices in community- centered interventions within the distinct context of the marginalized and hardest hit communities we strive to reach.


Experiential Learning

Cultural Concordance 




Objectives and Outcomes

  •  Provide targeted content training to improve interview delivery and healthy reciprocal relationships.

•   To increase access to content-specific topics that aren’t covered during standard introductory case investigation and contact tracing trainings.

•   Build soft-skill knowledge about fundamental and community-literacy processes.

•   Conduct interactive community-tailored trainings that fosters leadership to promote sustainable growth.

•   To harness the tacit knowledge of community-based experts and organizations via professional development and extended learning opportunities.


In order to provide practical and diverse resources, each skill share topic will include a collection of short videos that teach and demonstrate various interview techniques; and optional 1-hour live meetings during which participants will have the opportunity to practice and receive peer support. Each skill share topic can be accessed by clicking on the links below.


Anyone providing Contact Tracing, Case Investigation, and Isolation and Quarantine (I & Q) support, as well as the larger local-to-global community.


What are the benefits of including skill share modules into the existing CT/CI model?

•  To retain staff via enhancing the staff and community-buy in.

•  To improve the accuracy, completeness and therefore, representation of data.

•  To be resilient in times of crisis and have a range of extended learning avenues and diverse relationships for support.

•  To ensure methods in which cases are reached and contacts are elicited are community-centered, consensual, and culturally concordant.

• As the CICT workforce gains these soft skills the idea is we will more effectively collect contacts and activities and provide more practical isolation and quarantine guidance which will help further stop the spread.

Harm Reduction & COVID 19 

Register for the harm reduction & COVID-19 skillshare

Thursday, June 17th 1:00 pm – 2:00 pm 

Learning Objectives: 

  1. Define & identify principles of harm reduction. 
  2. Apply harm reduction principles into the ways we conduct calls. 
  3. Recognize the limitations of DPH/CDC guidelines. 
  4. Establish the connection between harm reduction & COVID-19. 

Trauma Informed Systems 

Register for the trauma informed systems skillshare 

Tuesday, June 22nd 11:30 am – 12:30 pm 

Thursday, June 24th 1:00 pm – 2:00 pm 

Learning Objectives:  

  1. Identify the different types of trauma, who is affected by them, and what influences trauma 
  2. Identify common responses to trauma, including long term harm to health.
  3. Understand what makes a trauma informed approach and its importance to CI/CT.
  4. Define what is within the scope of a trauma-informed approach to CI/CT and when it is necessary to refer cases/contacts to a trained health provider.  
  5. Gain tools and resources to practice stress management and self-care.  

Supporting Undocumented Cases & Contacts  

Register for the supporting undocumented cases and contacts skillshare 

Tuesday, June 29th 11:30 am – 12:30 pm 

Thursday, July 1st 1:00 pm – 2:00 pm 

Learning Objectives:  

  1. List historical context that has shaped current state of immigration. 
  2. Define legal status as it relates to access and privilege. 
  3. Discuss best practices in holding space for conversations around legal status.  
  4. Demonstrate how CICT staff can link folks to services beyond what is available in DPH. 


Skills Sharing Collaborative Videos 

Module 1: Demographic Collection

Video Credit - James Martinez

Module 2: Trauma Informed Response Coming Soon...